Refund and Cancellation Policy

How cancelling and refunds work.

Cancelling

You can cancel Pro at any time. You keep Pro and your remaining credit until the end of the month you've paid for, and you won't be charged again. Stopped computers stay saved; you can delete them yourself.

Refunds

• Charged by mistake, or charged twice: full refund.
• Changed your mind: full refund if you ask within 7 days of paying and haven't used any of that month's credit.
• We were down for a long time: if Workpaper is unavailable to you for more than 24 hours in a row in a paid month, ask us and we'll refund or credit that month in proportion.
• Otherwise: we don't refund partly used months. Unused credit expires at the end of each month.
• If we shut down: we refund unused prepaid credit.

How to ask

Email [email protected] from the address on your account. Payments are taken by Dodo Payments, our merchant of record, so approved refunds are issued through Dodo back to the original payment method, usually within 5 to 10 business days; your bank may take a few more days to show it.

Accounts closed for breaking our Acceptable Use Policy aren't eligible for refunds.